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Retail Food Service Manager Job Description

This is an example of a Retail Food Service Manager job description for a reference when building your resume. Analyze the qualifications and requirements listed to get an understanding of what you need to include on your resume for what employers would look for in this field.


A Retail Food Service Manager is a leadership position in the food service industry, responsible for overseeing the operations of a food service establishment within a retail setting, such as a supermarket, convenience store, or department store. They play a crucial role in managing the food service team, ensuring food safety and quality, and providing excellent customer service. Retail Food Service Managers work to create a positive dining experience for customers and drive sales within the food service department.

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  • Team Management:
    • Recruit, train, and manage the food service team, including cooks, kitchen staff, servers, and cashiers.
  • Food Quality and Safety:
    • Ensure that food preparation, handling, and storage practices comply with food safety regulations and company standards.
  • Menu Planning:
    • Collaborate with the culinary team to plan and develop menus that meet customer preferences and business goals.
  • Inventory Control:
    • Oversee inventory management, including ordering supplies, tracking inventory levels, and minimizing waste.
  • Customer Service:
    • Foster a customer-centric culture, ensuring that customers receive prompt and friendly service and addressing any customer concerns.
  • Sales and Revenue Growth:
    • Implement strategies to drive sales and increase revenue within the food service department.
  • Financial Management:
    • Manage the food service budget, monitor expenses, and ensure cost-effectiveness in operations.
  • Compliance:
    • Ensure compliance with health and safety regulations, as well as company policies and procedures.
  • Training and Development:
    • Provide ongoing training and development opportunities to staff members to enhance their skills and performance.
  • Marketing and Promotions:
    • Collaborate with the marketing team to plan and execute promotions and marketing activities to attract customers.
  • Vendor Relations:
    • Manage relationships with food suppliers and vendors to ensure timely and quality delivery of ingredients and products.


  • Education and Experience:
    • A high school diploma or equivalent is typically required. Some positions may require a degree in hospitality management or a related field.
    • Previous experience in food service management or supervisory roles is advantageous.
  • Food Safety Knowledge:
    • Strong knowledge of food safety and sanitation practices, as well as relevant health regulations.
  • Leadership Skills:
    • Excellent leadership capabilities to motivate and guide the food service team effectively.
  • Customer Focus:
    • A customer-centric approach with a strong commitment to providing excellent customer service.
  • Communication Skills:
    • Effective communication and interpersonal skills to interact with staff, customers, and vendors.
  • Problem-Solving:
    • Ability to identify challenges and develop effective solutions to ensure smooth operations.
  • Adaptability:
    • Flexibility to adapt to changing business needs and demands.
  • Time Management:
    • Efficient time management skills to handle multiple tasks and prioritize effectively.

Retail Food Service Managers are integral to the success of food service operations within a retail environment. Their leadership, attention to quality, and focus on customer satisfaction contribute to the overall positive dining experience for customers and the profitability of the food service department.

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