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branch manager

Branch Manager Job Description

Review this Branch Manager job description for a reference when building your resume. Analyze the qualifications and requirements listed to get an understanding of what you need to include on your resume for what employers would look for in this field.


The Branch Manager is responsible for the day-to-day operations of a bank branch. They oversee all aspects of the branch, including customer service, employee performance, and financial management. In addition to the traditional duties of a bank teller (like handling cash transactions), the role also requires leadership skills and problem-solving abilities. This position is often filled by someone with several years of experience in banking or retail management.

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  • Oversee daily operations at a bank branch
  • Maintain inventory control and ensure that all products are available for customers when needed 
  • Monitor customer satisfaction to ensure that customers are satisfied with their experience at this location 
  • Keep track of employee performance, ensuring that employees are well trained and performing their jobs effectively
  • Leads a team of employees in the day-to-day operations of their branch location
  • Ensures that the branch is operating within its goals and budget, as well as within the guidelines set forth by the bank’s policies and procedures.
  • Manages customer relations by ensuring that customers receive excellent service at all times, while also following up with them after they have left to ensure that they were satisfied with their experience
  • Hiring, training, mentoring and coaching employees
  • Managing cash flow and monitoring deposits/withdrawals
  • Processing loan applications and reviewing credit reports
  • Performing various administrative tasks such as answering phones, opening mail or responding to customer inquiries in person or over the phone
  • Participates in community events to promote the bank.
  • May assist in opening new banks.
  • Work with other managers and district managers on marketing, advertising, and revenue goal planning.


– Associates degree or equivalent experience. Bachelor’s degree preferred.

– Minimum of 3+ years experience at the branch with at least 1+ years as an Assistant Branch Manager preferred.

– Must be able to work with a team and lead meetings with vendors and designers.

– Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

– Excellent leadership and management skills.

-Strong organizational, attention to detail, and prioritizing skills.

-Strong communication skills (verbal, written).

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