Store Security Guard Job Description

This is an example of a Store Security Guard job description for a reference when building your resume. Analyze the qualifications and requirements listed to get an understanding of what you need to include on your resume for what employers would look for in this field.

SUMMARY:

A Store Security Guard, also known as a Retail Security Guard, is a professional responsible for ensuring the safety and security of a retail store or commercial establishment. They play a critical role in preventing theft, vandalism, and other security threats, as well as providing a safe environment for customers, employees, and merchandise. Store Security Guards are typically hired by retail stores, shopping centers, malls, and other businesses that require on-site security presence.

Additional strategies for this can be found here.

FUNCTIONAL DUTIES:

• Surveillance and Monitoring:
  • Monitor the premises using surveillance cameras, security systems, and regular patrols to detect and deter potential security threats.
• Access Control:
  • Control and monitor access to the store, checking employee identification, verifying deliveries, and ensuring only authorized personnel enter restricted areas.
• Theft and Loss Prevention:
  • Identify and prevent theft, shoplifting, and fraudulent activities by monitoring customer behavior and conducting bag checks where necessary.
• Customer Assistance:
  • Assist customers with general inquiries, directions, and store information, providing a helpful and friendly presence.
• Emergency Response:
  • Respond promptly and appropriately to security incidents, emergencies, and alarms, taking necessary actions to resolve or escalate the situation.
• Conflict Resolution:
  • Handle difficult situations and conflicts professionally and courteously, using conflict resolution techniques to de-escalate potential confrontations.
• Incident Reporting:
  • Document security incidents, accidents, and other relevant activities in detailed reports, ensuring accurate and timely record-keeping.
• Safety Compliance:
  • Monitor and enforce safety regulations and protocols to maintain a safe environment for customers and employees.
• Loss Control Measures:
  • Implement loss prevention measures, such as security tags, CCTV systems, and alarm systems to protect merchandise and assets.
• Customer Relations:
  • Build positive relationships with customers, providing assistance when needed, and acting as a point of contact for security concerns.
• Collaboration with Authorities:
  • Collaborate with law enforcement and emergency response teams when necessary to report incidents, provide evidence, and support investigations.

REQUIREMENTS:

• Education and Experience:
  • A high school diploma or equivalent is typically required. Previous experience in security or a related field may be preferred.
• Security Training and Licensing:
  • Completion of security training and possession of relevant security licenses or certifications, as required by local laws and regulations.
• Observational Skills:
  • Strong observational skills to detect suspicious behavior and potential security threats.
• Communication:
  • Effective communication skills to interact with customers, employees, and law enforcement.
• Conflict Management:
  • Ability to handle conflicts and difficult situations calmly and professionally.
• Physical Fitness:
  • Physical fitness and stamina to conduct regular patrols and respond quickly to incidents.
• Adaptability:
  • Flexibility to work different shifts, including evenings, weekends, and holidays.

Store Security Guards play a crucial role in ensuring the safety and security of retail establishments. Their presence helps deter potential criminal activities, protect merchandise, and create a secure shopping environment for customers and employees.

If you would like more help with your resume, check out our Resume Bundles, or contact us today for a customized quote.