Thank you for purchasing our services. If you are not satisfied with your purchase, you can get your money back no questions asked. ClearPointHCO offers a full money-back guarantee for all purchases made on our website within five (5) days of your purchase subject to other listed criteria. Since all of our products are services are comprised of intellectual property(s) and are intangible rather than a physical or tangible property(s), ClearPointHCO is unable to offer a full refund after the expiration of the five (5) day refund period.
You are eligible for a full reimbursement within five (5) calendar days of your purchase so long as the initial draft has not been sent to you or completed. This includes Resumes, Cover Letters, and LinkedIn Profile Optimization. If you purchased a different service such as Interview Preparation Session, Career Coaching GPS, or LinkedIn Strategy Session, you must cancel and request a refund no later than twenty-four (24) hours (not including weekends/holidays) prior to the scheduled event to be eligible for a refund. While we will not be able to issue a refund after an initial draft has been sent or completed, or after the five (5) day expiration period, we will however, work with you to correct any issues you may have regarding your project.
All purchases must be completed within six (6) months from the date of purchase, otherwise the package is considered expired. If you received a discount for the service, the order must be initiated and all requested accompanying documents submitted to ClearPointHCO within 90 days of purchase, if not, the package is considered null and void.