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IT Support Specialist/Technician Job Description

This is an example of an IT Support Specialist/Technician job description for a reference when building your resume. Analyze the qualifications and requirements listed to get an understanding of what you need to include on your resume for what employers would look for in this field.


An IT Support Specialist/Technician is a skilled professional responsible for providing technical assistance and support to end-users within an organization. They play a critical role in resolving technical issues, setting up and maintaining hardware and software, and ensuring smooth IT operations. IT Support Specialists/Technicians are often the first point of contact for users seeking technical assistance.

Additional strategies for this can be found here.


  1. Technical Support:
    • Provide technical assistance to end-users via phone, email, or in person, addressing hardware, software, and network-related issues.
  2. Troubleshooting:
    • Diagnose and resolve technical problems, utilizing problem-solving skills and IT knowledge.
  3. Hardware and Software Setup:
    • Install, configure, and maintain computers, laptops, printers, and other hardware devices.
    • Assist in software installation, updates, and patches on end-user devices.
  4. User Account Management:
    • Create, modify, and manage user accounts, passwords, and access rights.
  5. Help Desk:
    • Serve as the first point of contact for IT-related inquiries, providing timely and efficient support.
  6. Remote Support:
    • Provide remote assistance to users, troubleshooting issues and providing solutions remotely.
  7. Documentation:
    • Maintain accurate records of technical issues, solutions, and user interactions in the IT ticketing system.
  8. System Updates:
    • Assist in applying software updates, security patches, and system upgrades to ensure systems are up-to-date.
  9. Network Connectivity:
    • Troubleshoot network connectivity problems and assist users with connectivity-related issues.
  10. Training and Guidance:
    • Provide basic training to users on using hardware and software applications effectively.


  1. Education and Experience:
    • A high school diploma or equivalent is typically required. An associate or bachelor’s degree in information technology or a related field is advantageous.
    • Relevant work experience in IT support or a related role is beneficial.
  2. Technical Skills:
    • Proficiency in troubleshooting hardware and software issues on various operating systems (Windows, macOS, Linux).
  3. Customer Service Skills:
    • Excellent customer service and communication skills to interact with users in a professional and friendly manner.
  4. Problem-Solving Skills:
    • Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
  5. Communication Skills:
    • Effective communication skills to convey technical information clearly to non-technical users.
  6. Remote Support Tools:
    • Familiarity with remote support tools for assisting users remotely.
  7. Documentation Skills:
    • Ability to maintain accurate records and documentation of technical interactions.
  8. Adaptability:
    • Ability to adapt to changing technology environments and learn new tools and techniques.
  9. Teamwork:
    • Willingness to collaborate with other IT team members to provide effective solutions.

IT Support Specialists/Technicians play a vital role in ensuring smooth IT operations within organizations. Their technical expertise, problem-solving skills, and customer service orientation contribute to user satisfaction and overall business productivity.

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