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Hotel Trainer Job Description

Review this Hotel Trainer job description for a reference when building your resume. Review the qualifications and requirements listed to get an understanding of what you need to include on your resume for what employers would look for in this field.


A Hotel Trainer is responsible for developing, delivering, and coordinating training programs for hotel staff to ensure that employees acquire the necessary skills and knowledge to provide exceptional service to guests and meet the hotel’s operational standards.

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  1. Training Program Development:
    • Identify training needs and objectives for various hotel departments, including front desk, housekeeping, food and beverage, and management.
    • Develop comprehensive training programs, materials, and resources to meet these needs.
  2. Training Delivery:
    • Facilitate training sessions for hotel staff through presentations, hands-on activities, and workshops.
    • Ensure that training content is engaging and aligned with the hotel’s values and standards.
  3. New Employee Orientation:
    • Conduct orientation sessions for new hires to introduce them to the hotel’s culture, policies, and procedures.
    • Provide an overview of job roles and expectations.
  4. Customer Service Training:
    • Train staff in customer service best practices, including guest interactions, conflict resolution, and exceeding guest expectations.
    • Role-play scenarios to help employees practice guest interactions.
  5. Operational Procedures:
    • Educate employees on standard operating procedures, safety protocols, and emergency response plans.
    • Ensure that staff members understand and follow all relevant regulations.
  6. Leadership and Management Training:
    • Provide training for supervisory and management staff on leadership skills, team management, and effective communication.
    • Develop leadership programs to nurture talent within the organization.
  7. Training Assessment:
    • Assess the effectiveness of training programs through evaluations, quizzes, and observation of employee performance.
    • Make adjustments to training content as needed.
  8. On-the-Job Training:
    • Implement on-the-job training (OJT) programs, pairing new employees with experienced mentors to facilitate hands-on learning.
    • Monitor progress and offer guidance as necessary.
  9. Training Record-Keeping:
    • Maintain accurate records of training sessions, including attendance, assessments, and feedback.
    • Ensure that all training documentation is up to date and easily accessible.
  10. Continuous Improvement:
    • Stay current with industry trends, best practices, and new training techniques.
    • Identify opportunities for improving training processes and content.


  • Bachelor’s degree in hospitality management, education, or a related field (preferred).
  • Proven experience in training and development, preferably in the hospitality industry.
  • Strong knowledge of hotel operations, customer service, and safety protocols.
  • Excellent presentation and facilitation skills.
  • Effective communication and interpersonal skills.
  • Proficiency in training assessment and evaluation methods.
  • Attention to detail and organizational skills.
  • Flexibility to adapt training programs to different learning styles.
  • Ability to work with a diverse group of staff members and tailor training to various positions.

Note: Hotel Trainer job descriptions can vary based on the size and complexity of the hotel, the range of services offered, and the training needs of the staff.

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