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Hotel Manager Job Description

Review this Hotel Manager job description for a reference when building your resume. Review the qualifications and requirements listed to get an understanding of what you need to include on your resume for what employers would look for in this field.

SUMMARY:

A Hotel Manager is responsible for the overall operation and management of a hotel, ensuring the delivery of exceptional guest experiences, efficient staff management, and the profitability of the establishment.

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FUNCTIONAL DUTIES:

  1. Staff Management:
    • Recruit, hire, train, and supervise hotel staff, including front desk personnel, housekeeping, and maintenance teams.
    • Set performance expectations, conduct regular performance reviews, and provide training and development opportunities.
  2. Guest Services:
    • Maintain high levels of guest satisfaction by ensuring top-quality customer service.
    • Address guest concerns, resolve issues, and monitor online reviews to make improvements.
    • Oversee reservations, check-in/check-out procedures, and concierge services.
  3. Operational Oversight:
    • Manage day-to-day hotel operations, including housekeeping, maintenance, and food and beverage services.
    • Ensure that rooms, common areas, and facilities are well-maintained and meet high cleanliness and safety standards.
  4. Financial Management:
    • Develop and manage the hotel budget, including revenue, expenses, and cost control.
    • Implement strategies to increase revenue through room occupancy, food and beverage services, and event hosting.
    • Monitor financial performance and create regular financial reports.
  5. Marketing and Sales:
    • Develop and implement marketing and promotional strategies to attract guests and increase occupancy.
    • Collaborate with the sales team to target and secure corporate clients and group bookings.
    • Monitor market trends and competitive offerings.
  6. Regulatory Compliance:
    • Ensure compliance with all industry regulations, health and safety standards, and licensing requirements.
    • Address any legal and compliance issues promptly.
  7. Event Hosting:
    • Oversee event planning and hosting, such as conferences, weddings, and meetings, to ensure client satisfaction.
  8. Community and Guest Relations:
    • Build positive relationships with local businesses, community organizations, and tourism partners.
    • Act as the primary point of contact for guests and handle special requests or issues.

REQUIREMENTS:

  • Bachelor’s degree in hospitality management, business, or a related field (preferred).
  • Proven experience in hotel management or a related role.
  • Strong leadership and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • Knowledge of hotel operations, customer service, and industry trends.
  • Proficiency in hotel management software.
  • Effective communication and organizational skills.
  • Ability to work under pressure and handle complex situations.
  • Flexibility to work evenings and weekends as needed.

Note: Job descriptions for Hotel Managers may vary depending on the size and type of hotel, as well as regional requirements and the specific needs of the establishment.

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