Hosts and Greeters Job Description

Review this Hosts and Greeters job description for a reference when building your resume. Review the qualifications and requirements listed to get an understanding of what you need to include on your resume for what employers would look for in this field.

SUMMARY:

Hosts and Greeters are the first point of contact for guests at restaurants, hotels, or event venues. They are responsible for creating a positive first impression, coordinating guest seating, and ensuring a smooth transition into the establishment.

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FUNCTIONAL DUTIES:

1. Guest Reception:
   • Welcome guests with a warm and friendly demeanor upon their arrival.
   • Provide initial greetings and offer assistance as needed.
2. Reservation Management:
   • Confirm reservations, either by phone or in person, and check guests in.
   • Maintain an organized reservation book or electronic reservation system.
3. Seating Coordination:
   • Manage guest seating arrangements, ensuring an efficient and balanced flow of diners.
   • Accommodate special seating requests or requirements.
4. Waitlist Management:
   • Maintain a waitlist for guests without reservations and provide estimated wait times.
   • Communicate effectively with guests regarding the status of their table.
5. Communication Hub:
   • Serve as a communication hub between the front of the house and back of the house staff.
   • Relay special requests, allergies, or other guest information to servers and kitchen staff.
6. Assistance and Information:
   • Provide information to guests about the establishment, including menu details, daily specials, and event information.
   • Answer questions and address guest inquiries or concerns.
7. Resolving Issues:
   • Handle guest concerns and issues efficiently and professionally.
   • Collaborate with management to find solutions and ensure guest satisfaction.
8. Cleanliness and Organization:
   • Maintain the cleanliness and organization of the host/hostess stand and waiting areas.
   • Ensure menus, promotional materials, and other resources are readily available.
9. Event and Special Occasion Coordination:
   • Assist in coordinating special events, private parties, and large group reservations.
   • Ensure all guests receive a high level of service during such events.

REQUIREMENTS:

• High school diploma or equivalent.
• Previous experience in a host/hostess or greeter role is advantageous.
• Excellent interpersonal and customer service skills.
• Effective communication and problem-solving abilities.
• Neat and professional appearance.
• Ability to work in a fast-paced, high-pressure environment.
• Familiarity with reservation and seating management systems.
• Flexibility to work evenings, weekends, and holidays.
• Strong organizational skills and attention to detail.
• A friendly and welcoming personality.

Note: The specific responsibilities and qualifications for Hosts and Greeters may vary depending on the type of establishment, including restaurants, hotels, event venues, and other hospitality settings.

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