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Claims Adjuster Job Description

This is an example of a Claims Adjuster job description for a reference when building your resume. Analyze the qualifications and requirements listed to get an understanding of what you need to include on your resume for what employers would look for in this field.


A Claims Adjuster is a professional responsible for investigating insurance claims and determining the appropriate settlements for various policyholders. They play a crucial role in the insurance industry by assessing the validity of claims and ensuring that policyholders receive fair compensation.

Additional strategies for this can be found here.


  • Claims Investigation:
    • Conduct thorough investigations into insurance claims by gathering relevant information, reviewing policy coverage, and evaluating the extent of the damages or losses incurred.
    • Interview policyholders, witnesses, and other involved parties to gather information related to the claim.
    • Inspect damaged property, vehicles, or assets to assess the cause and extent of the loss.
    • Analyze police reports, medical records, and other documentation to understand the circumstances surrounding the claim.
  • Coverage Analysis:
    • Review insurance policies and contracts to determine the extent of coverage applicable to each claim.
    • Interpret policy language and conditions to assess the validity of the claim based on the policyholder’s coverage.
  • Claims Evaluation:
    • Calculate the value of the claim by considering factors such as the policyholder’s coverage, extent of damages, medical expenses, and applicable deductibles.
    • Use industry-standard software and tools to assist in the evaluation process.
  • Negotiation and Settlement:
    • Communicate with policyholders, claimants, and other involved parties to discuss the claims process, settlement options, and any additional documentation required.
    • Negotiate settlements with claimants or their representatives to reach fair and equitable agreements.
  • Documentation and Reporting:
    • Maintain detailed records of claim investigations, including all relevant information, statements, and supporting documents.
    • Prepare comprehensive claim reports outlining the findings, evaluation, and settlement recommendations.
  • Compliance and Regulations:
    • Ensure compliance with insurance industry regulations, company policies, and legal requirements throughout the claims handling process.
    • Stay updated on changes in insurance laws and regulations that may impact the claims process.


  • Education and Experience:
    • A bachelor’s degree in a related field such as insurance, business, finance, or a relevant discipline is typically required. Some employers may consider candidates with extensive experience in lieu of a degree.
    • Prior experience in claims adjusting or a related role within the insurance industry is often preferred but not always mandatory.
  • Licensing:
    • Claims adjusters may be required to obtain and maintain relevant state licensure or certifications. Specific licensing requirements vary by state and may include passing an exam or completing continuing education.
  • Analytical Skills:
    • Strong analytical and critical thinking skills are essential for assessing the validity of claims, evaluating damages, and negotiating settlements.
  • Communication:
    • Excellent written and verbal communication skills are necessary for conducting interviews, explaining policy coverage, and negotiating settlements effectively.
  • Attention to Detail:
    • Being detail-oriented is crucial in examining policy terms, assessing damages, and accurately documenting claim information.
  • Customer Service:
    • Claims adjusters should have good interpersonal skills to interact with policyholders and claimants in a professional and empathetic manner.
  • Computer Proficiency:
    • Familiarity with relevant computer software and tools for claims evaluation and documentation is important for efficiency and accuracy.
  • Time Management:
    • Claims adjusters must be able to handle multiple claims simultaneously, prioritize tasks, and meet deadlines effectively.
  • Ethical Conduct:
    • Demonstrating ethical behavior and maintaining confidentiality in handling sensitive claim information is vital.

The specific duties and requirements for a Claims Adjuster may vary depending on the type of insurance claims they handle (e.g., property, auto, health, etc.) and the employer’s particular requirements.

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