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Bank Teller Job Description

Review this Bank Teller job description for a reference when building your resume. Review the qualifications and requirements listed to get an understanding of what you need to include on your resume for what employers would look for in this field.

SUMMARY:

A Bank Teller is a front-line banking professional responsible for providing various financial services to bank customers. They play a crucial role in delivering excellent customer service, processing transactions, and ensuring the security and accuracy of financial transactions. This role often involves interacting with customers, handling cash, and promoting the bank’s products and services.

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FUNCTIONAL DUTIES:

  1. Customer Service:
    • Greet and assist customers in a friendly and professional manner.
    • Address customer inquiries, resolve issues, and provide information about bank products and services.
    • Build and maintain positive customer relationships.
  2. Transaction Processing:
    • Conduct various financial transactions, including deposits, withdrawals, check cashing, and funds transfers.
    • Process loan payments, mortgage payments, and credit card cash advances.
    • Verify customer identification and maintain transaction records.
  3. Cash Handling:
    • Handle cash, checks, and other financial instruments with accuracy and attention to detail.
    • Balance cash drawer at the beginning and end of each shift to ensure all transactions are accounted for.
    • Detect and report counterfeit currency or suspicious activity.
  4. Product Promotion:
    • Cross-sell and promote bank products and services, such as savings accounts, certificates of deposit, loans, and credit cards.
    • Identify opportunities to meet customer needs and refer them to appropriate bank representatives.
  5. Compliance and Security:
    • Adhere to bank policies, procedures, and security protocols to ensure the safety of the bank’s assets and customer information.
    • Stay informed about and comply with banking regulations and legal requirements.
  6. Record-Keeping:
    • Maintain accurate records of transactions, customer interactions, and other essential information.
    • Prepare and process necessary paperwork and documentation.
  7. Technology Usage:
    • Utilize computer systems and software to process transactions, access customer information, and provide account information.
    • Assist customers with online and mobile banking services.
  8. Professional Development:
    • Stay updated on the latest banking products, services, and industry trends.
    • Participate in training and development opportunities to enhance job knowledge and skills.

REQUIREMENTS:

  • High school diploma or equivalent; some college education in finance or a related field is advantageous.
  • Previous experience in customer service, cash handling, or a similar role is preferred.
  • Excellent interpersonal and communication skills.
  • Attention to detail and strong numerical aptitude.
  • Integrity and the ability to maintain the confidentiality of customer information.
  • Basic knowledge of banking products, services, and procedures.
  • Proficiency in using computer systems and financial software.
  • Ability to work effectively in a team and handle a fast-paced, customer-focused environment.
  • Flexibility to work during bank hours, including some Saturdays.

Note: The specific duties and requirements of a Bank Teller may vary depending on the financial institution and location. This job description provides a general overview of the responsibilities and qualifications typically associated with the role of a Bank Teller.

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